Support & Documentation
Everything you need to get set up and get help fast.
Documentation
0+
Tickets solved
<24h
Typical first response
6–12mo
Included support
Frequently asked questions
A Regular License covers a single end product where users aren’t charged. An Extended License is for products where end users are charged. Buy the license that matches how you’ll use the item on Envato.
Most items include 6 months of support, which you can extend to 12 months at checkout or from your Envato downloads page anytime before it expires.
Yes — all updates are free for the lifetime of the item. Download the latest version from your Envato account whenever we ship an update.
Each product ships with step-by-step documentation. In general, upload through your WordPress or platform admin, activate, and follow the included setup guide.
Refunds follow Envato’s refund policy. If an item doesn’t work as described and we can’t resolve it, you may be eligible — reach out to support first and we’ll help.
Still need help?
Open a support ticket and our team will get back to you — typically within 24 hours.
Open a support ticket