The short answer is 1-4 hours. After you submit a message, then you’ll get an automated response right away to confirm that we’ve received your email. Within 10-15 Minutes, you’ll get an email from our support team. They’ll let you know whether or not the issue has been resolved. If it’s a complex issue, then they’ll give you an ETA for when it’s done.
Our team handles your themes, plugin, and WordPress core updates manually during low-traffic hours. It’s done weekly. You’ll get a report every day with information on exactly what we have changed. We always have backups ready if anything goes wrong to ensure you don’t have any downtime. We will happily perform the updates on your staging server first if you’d like.
Yes! We offer a 100% refund if you aren’t happy with your maintenance services in any way. No questions asked!
We also have no time based contract requirements. Our clients stay with us because they love our customer service, technical understanding of WordPress and get it done attitude!
Our maintenance plans come with unlimited updates for content such as images, text, banners, and theme settings. Plugin settings and custom CSS changes.
Publishing covers the creation of new content on your website. This could be a new blog post, a news article, a new product, a new page a new photo gallery, you name it. Publishing is a specialty here at Total WP Support. Our publishing team makes sure your new content is:
1.search engine (seo) friendly.
2.images are resized and compressed for the web.
3. videos can be embedded from YouTube, Vimeo, etc
4. valid html and css.
5. accessible to people with disabilities.
6. no spelling mistakes.
A website that loads quickly is important for your users and search engines such as Google also include website speed as a factor in how they rank your website. A fast site is especially important for your mobile users, a growing audience.
As part of Premium Plan and above, we include some key performance optimization to help your site load faster. These include:
1.Install and configure a caching plugin.
2. Optimize/compress your websites images.
3.Remove unnecessary plugins and themes.
4.Monitor website speed and make recommendations for improvement.
5.Fix performance red flag issues that come up on an ongoing basis.
We aim to have small jobs finished the same day they are requested. If a job is high priority you can let us know this when you submit the task and we’ll make sure its done on time.
Being a Itech Theme web design and development company, we offer you 90 days web development support period. Each and every client who has opted for our WordPress web development services is eligible and can opt for the same.
Afterward, you can extend these support and maintenance services while doing an annual contract with a nominal additional fee.
Whenever our company initiates working on your project, we assign a dedicated web developer or a team of developers as per the requirements. Our developer will be in direct touch with you while offering daily updates on the project’s progress.
We believe in a clear transparency and you can opt for any medium of communication with us. For e.g., we offer Skype, Slack, Trello, Basecamp or JIRA groups where both developers and clients can remain updated with the project’s success.
Absolutely! You’ll get to see it. We create mock-ups so that you can get an idea of how your website will look and function. Once we’re done with developing rough illustrations, we send it to you for approval.
Well, you can provide the content from your side or you can opt for our content services.
Whenever you choose to hire our WordPress development company, we will assign you a team of 5 developers and the complete cycle of the project works as follows:
1. A Business analyst assigned shall perform the feasibility test once you reach us for an initial consultation. Further, breaking down of complete project in smaller milestones and then budgeting & proposal submission will take place.
2. Once both parties agree upon the proposal, you will be assigned a WordPress developer and project delivery manager. They will assist you throughout the project.
3.A quality analyst will be overseeing the accuracy and genuineness of the deliverables for your project.
4.A server administrator will assist you in deploying the WordPress website while setting up it for going live.
5.We strictly follow the above-mentioned workflow with an aim to deliver interactive and intuitive web solutions.